PPT Slide
- Voller Support für den PC
für aufgabenorientierte Nutzer (z.B. Verwaltung, CAD,…)
zentral installiert, konfiguriert, betreut und verwaltet
NT Gruppe hat volle Verantwortung für diese PCs
- vom Nutzer konfigurierbarer PC
für erfahrene Windows Nutzer
zentral installiert, lokal konfiguriert und betreut
Verantwortung geteilt zwischen Nutzer und NT Gruppe
- nicht unterstützter PC
if you think you need it, OK, but abide by the rules
no responsibility taken at all, “good NT-keeping” rules enforced
Notes:
I want to present the classification of support we introduced at DESY with the NetInstall concept. Mr. Poser borrowed this classification from his last visit to argonne national laboratory).
We define a fully controled PC and call it the green PC. It is positioned for the task oriented users. The PC uses only centrally supported application, they are managed and updated centrally. We have the responsibility for that PC
The yellow PC is positioned for the sophisticated users. They get a central application support and install applications by themselves. They configure and maintain their PC. So, we have a partial responsibility concerning the availability of service, correct application installations, ...
The red PC or non-maintained PC does not get any central application support. If you think you need it, OK, but abide by the rules.