Motivation
Stimulated by an introductory talk to Remedy
Remedy license bought by DESY, usage straightforward
Installation at Zeuthen planned for months, estimated manpower for installing, configuring and administering led to further delays
Idea to try a quick and dirty interim solution
(to cope with the requests while several admins were abroad)
Knew only about gnats and req
Selected req as it did fit best our work model